Terms and conditions

All sales orders through this website, custom Stripe payment links or via emailed Purchase Orders (PO) are final and non-refundable. Certain items (e.g. Home & Living, Accessories, Stationery, Greeting Cards etc. and not limited to) and collections cannot be returned due to the sustainability made-to-order nature of all items and custom designs. Please ensure all checkout items are correct before payment. If there are any issues in the order, please email us immediately, we can still help within 12 hours of the confirmed order.

DECORWORKS reserves the rights to any final decisions on disputes and/or promotions.

Furniture orders may take longer periods to arrive due to freight logistics of shipping larger pieces. In addition, most furniture pieces are delivered by our company delivery services or a third-party service provider.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Orders section in My Account if you have ordered online only. Leave time allowance for custom furniture pieces that may incur unexpected delays due to logistics limitations.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once you receive a shipping notification email, a DecorWorks sales crew will email you to schedule a delivery time with at least 2-7 working days notice.

If for any reason, a delivery date has been confirmed but missed or without prior notice given at least 48 hours in advance, an extra charge may be added to the final or additional invoice to be determined by DecorWorks.

Last modification: 25 October, 2022

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